Acts, Policies, Rules & Regulations and Guidelines
Act:
Policy:
Rules & Regulations:
- Consumer Protection Rules and Regulations 2015 (Revision), 2022
- Consumer Protection Rules and Regulations, 2015
- Package Pilgrimage Regulation, 2017
Guidelines:
- Pyramid Scheme Identification Guideline, 2021
- Consumer Greivance Redressal Guidelines, 2017
- Mediation Handbook for Consumer Disputes, 2022
Others:
- Policy on usage of CCAA identification card
- Goods Return/Cancellation Policy - Sample Framework
- SOP for Storage and Handling of Liquified Petroleum Gas (LPG) at LPG Retail Outlets, 2024
- Guidelines on storage, handling and dispensing at Petroleum Retail Outlets, 2024
- Office order for PRO and LPG outlets